Terms of Service

Last Updated: 10/08/2025

1. Introduction and Acceptance of Terms

1.1 Parties to the Agreement

  • The Company: Claritas Tutors LLC ("we," "us," "our")

  • The Client: The student, or the parent/guardian signing on behalf of a student ("Client," "you," "User").

  • The Tutors: Employees providing tutoring services under Claritas Tutors LLC ("Tutors").

1.2 Agreement to Terms

  • Acceptance: By accessing, using, or registering for our services, you agree to be bound by these Terms of Service and our Privacy Policy.

  • Modification: We reserve the right to modify these Terms at any time. The updated version will be indicated by a new "Last Updated" date. Your continued use of the service constitutes acceptance of the changes.

2. Services, Scheduling, and Payments

2.1 Description of Services

  • Scope: We provide a platform/service connecting Clients with Tutors for online educational instruction in various subjects.

  • No Guarantee: We do not guarantee a specific result or improvement in academic performance, grades, or test scores. The Tutor will provide instruction at a level reasonable to their ability.

2.2 Financial Terms and Payment

  • Pricing: Pricing is determined as outlined in the “Pricing Tiers” block of this website. We hold the right to change prices at any time.

  • Payment Method: Clients agree to provide valid credit card or payment information and authorize us to charge all applicable fees.

  • Billing Cycle: Payments are charged immediately upon booking. We are not obligated to provide services unless payment is provided in advance.

2.3 Cancellations, Rescheduling, and Refunds

  • Client Cancellation Policy: Clients must provide a minimum of 24 hours notice to cancel or reschedule a session.

    • If proper notice is given: any charges/time applicable to the session will not be withdrawn from a user's account.

    • If less than required notice is given: client will be charged 50% of the scheduled session. Any remaining balance will be kept by us to be used for future sessions. No refunds will be given on cancelled sessions.

  • Tutor/Company Cancellation: In the event a Tutor must cancel, we will endeavor to find a suitable substitute or reschedule the session. Clients will not be charged for a session cancelled by the Tutor/Company.

  • Refunds: Refunds are provided if requested in writing within 48 hours of the date of purchase or in the event of a Company initiated cancellation. Refunds are not issued in any other circumstances, including but not limited to: unused time/sessions, client initiated cancellations, and unsatisfactory Tutor/User performance.

3. Tutor Responsibilities, Credentials, and Verification

3.1 Company Vetting Process

  • Credential Verification: We verify the academic credentials, experience, and qualifications presented by all Tutors. This may include reviewing diplomas, transcripts, certifications, and previous work history.

  • Background Checks: We perform standard third-party criminal background checks on all Tutors.

3.2 Tutor Professional Conduct

  • Tutors are required to adhere to a professional Code of Conduct. Users may request a copy of this Code of Conduct by messaging admin@claritastutors.com.

  • Prohibited Conduct includes, but is not limited to: use of inappropriate language, discrimination or harassment based on protected characteristics, misrepresenting teaching/academic credentials, failure to maintain professional boundaries, and unauthorized recording of tutoring sessions without proper consent.

  • The Company reserves the right to immediately terminate a Tutor's employment/access to the platform for any violation of the Code of Conduct or these Terms.

  • Though not explicitly required by law, to maintain best practices all Tutors are considered mandatory reporters. This means that Tutors will report suspected or confirmed instances of abuse, neglect, or exploitation of minors to authorities.

3.3 The Role of the Tutor

  • Role: Tutors aim to promote genuine learning, skill development, and self-reliance. As such, Tutors will not complete any assignments, quizzes, or tests for a Client. Tutors seek to foster confidence and independence; they will decompose, simplify, and explain problems rather than solving them for a student. See Prohibited Activities for more information on the academic dishonesty policy.


3.4 Protection of Tutor Personal Information

  • Private Information: The Tutor’s private, personal information (including their home address, institution name, personal phone number, personal and academic email addresses, date of birth, and Social Security Number) is kept private by the Company and is not disclosed to Clients.

  • Public Credentials: Information regarding the Tutor's verified credentials, academic history, and general qualifications may be displayed on their public profile or shared with the Client for selection purposes.

4. User Responsibilities and Conduct

4.1 Client Obligations

  • The Client agrees to be punctual for all scheduled sessions. Sessions will not be extended due to Client tardiness. 

  • The Client (or an adult guardian, if the student is a minor) will ensure a safe, appropriate, and distraction-free learning environment for all sessions.

  • The Client will ensure they have reliable access to the following technical resources: A functional laptop or desktop computer with a camera and microphone, a method of picturing/scanning paper documents, and a stable high-speed internet connection capable of supporting live video conferencing.

  • Sessions will not be cancelled, refunded, rescheduled, or extended if a Client is unable to meet these obligations.

4.2 Prohibited Activities

You may not use the Site or Services to:

  • Encourage or participate in academic dishonesty. This includes plagiarism, cheating, fabrication, and aiding/abetting. Tutors will NOT complete any assignments, quizzes, or tests provided by the Client.

  • Attempt to solicit or engage a Tutor outside of paid session time or outside of the Company setting is a material breach of the Terms.

  • Upload or transmit any content that is unlawful, harmful, defamatory, or violates another party’s intellectual property rights.

5. Intellectual Property (IP)

5.1 Company IP

  • All materials, content, software, and logos on the Site and proprietary tutoring materials are the exclusive property of Claritas Tutors LLC or its licensors and are protected by IP laws.

  • You are granted a limited, non-exclusive license to use the materials only for the purpose of receiving tutoring services.

5.2 User Content

  • Any feedback, reviews, or materials you upload remain your property, but you grant the Company a worldwide, royalty-free license to use, distribute, and display that content in connection with operating the Service (e.g., publishing reviews).

6. Disclaimers and Limitation of Liability

6.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6.2 Limitation of Liability

IN NO EVENT SHALL CLARITAS TUTORS LLC BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA ARISING FROM YOUR USE OF THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SERVICES DURING THE 6 MONTH PERIOD PRIOR TO THE DATE OF ANY CLAIM.

7. Term, Termination, and Governing Law

7.1 Term and Termination

  • These Terms shall remain in full force and effect while you use the Site or Services.

  • You may terminate your account at any time.

  • We may terminate your access to the Site or Services at any time, for any reason or no reason, with or without notice.

7.2 Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of New Hampshire, without regard to conflict of law principles.

  • Dispute Resolution: Except as specifically excluded below, the parties agree that the following types of claims, disputes, or controversies shall be subject to mandatory, final, and binding arbitration:

    • Any and all disputes related to the interpretation, enforceability, or breach of the underlying contract or agreement.

    • Any and all claims arising out of the Company’s services, performance, or relationship with the Client (including, but not limited to, claims for breach of contract, torts, or statutory claims).

  • Excluded Disputes: The following disputes are not covered by this arbitration agreement and may be pursued in an appropriate court of competent jurisdiction:

    • Claims seeking injunctive relief to protect the Company's intellectual property rights or trade secrets (e.g., copyright, trademark, or patent infringement).

    • Claims that, by law, cannot be subject to pre-dispute mandatory arbitration.

    • Claims properly filed in small claims court, provided the claim remains in small claims court and proceeds only on an individual basis.

  • Arbitration Procedures and Rules:

    • Arbitration Administrator: The arbitration shall be administered by a mutually agreed-upon neutral organization (such as the American Arbitration Association (AAA), JAMS, or, upon mutual consent, the New Hampshire Superior Court Office of Mediation and Arbitration) according to the rules of that organization.

    • Location: The arbitration hearing shall take place in Concord, New Hampshire, or at a mutually agreed-upon location within the State of New Hampshire.

    • Selection of Arbitrator: The dispute shall be heard by a single, neutral arbitrator, selected according to the rules of the chosen administrator. If the parties mutually agree, a panel of three arbitrators may be used (in line with RSA 542:4 and NH Superior Court Rule 33). All arbitrators shall be neutral and impartial.

    • Costs and Fees: The Company shall bear all filing, administrative, and arbitrator fees in excess of the amount the User would otherwise be required to pay to file a lawsuit in a New Hampshire court of law.

  • Waiver of Jury Trial and Class Actions: By agreeing to this Policy, both the User and the Company knowingly and voluntarily waive the right to a jury trial on any covered dispute. The parties further agree that arbitration shall proceed solely on an individual basis, and that no covered dispute may be brought as a class action, collective action, or consolidated in arbitration with the claims of any other party.

  • Judicial Review and Enforcement: The decision and award of the arbitrator shall be final and binding upon the parties. Judgment upon the award rendered by the arbitrator may be entered and enforced by any Superior Court in the State of New Hampshire having jurisdiction, subject only to the limited review permitted under RSA 542:8 (which includes review for fraud, corruption, or plain mistake).

8. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and Claritas Tutors LLC.

  • Contact Information: For questions or complaints, please contact us at:

    • Email: admin@claritastutors.com